Get help and report a problem

A short description of what happened helps us get you back to work faster.

Send the useful details

Email support@usefenn.com, or use Ask support in Fenn’s sidebar.

Include:

• What you were trying to do and what happened instead.
• The exact error message.
• Your Fenn version, macOS version, and Mac model.
• The file type or source involved.
• A screenshot if it makes the problem clearer.

You can describe a problem without sending the original document. Avoid including your license key or private file content in screenshots.

Generate a diagnostic report

1. Open Settings → General.
2. Find Diagnostic Report.
3. Click Generate and wait for the report.
4. Review it, then attach it to your support email if appropriate.

Generate creates a report for you to attach. Restart Application is the separate action below it. View full size ↗

Reports can contain troubleshooting details about your app and environment. Generating one does not itself send a support email.

Common fixes

Missing file · Slow or interrupted work · Model download · License activation

Updates, suggestions, and other questions

Check General → Updates → Check for updates available to your license.

For feature requests, roadmap questions, affiliate information, or integration help, email support. Describe the task you want to accomplish; there is no need to propose a technical solution.